Frequently asked questions
If I lose my debit card for travellers abroad, what steps do I need to take?
If you happen to lose or misplace your travel debit card while holidaying, or worse, someone steals it from you, the most optimal courses of action you need to take are the following:
a. You should lock down your debit card for travellers.
You might be able to put a temporary lock on your bank card if you misplaced it. You can perform this action via your financial service provider’s application or online banking platform. Then, if you are lucky to retrieve your card, you can merely remove the lock or unlock it.
b. Cancel your traveller’s debit card.
Make sure that you get your travel debit card cancelled. This measure is the best course of action if you believe that it is unlikely that you will find your card again, or if it got stolen. Plus, you can perform this measure by contacting your bank directly as soon as possible. You can also utilise your financial service provider’s online banking platform and application.
c. Ask for a replacement card from your bank.
You are likely to need and request for a replacement card if you cancel your card after losing it or if someone stole it from you. This scenario is particularly true if you depend on your travel debit card for your holidays abroad. We must advise you that, although bank card providers generally do not charge a fee to dispatch a replacement card within Australia, you possibly will get charged to have it sent abroad.
Are debit cards for travellers free of charges?
Today, an increasing number of financial establishments are making debit cards for travellers more travel-friendly. They are eliminating ATM withdrawal and international transaction charges. We must inform you, however, that it depends on the bank card provider. Some of them may still require you to meet some basic requirements before you can enjoy the fee-free features of the traveller’s debit card they are offering.
As a traveller, how do I know if I can pay using my traveller's debit card abroad?
The majority of travel debit cards that Australian financial institutions issue have links to major bank card firms like Visa and Mastercard. Hence, you will be able to utilise your card at checkouts and ATMs around the globe wherever there is acceptance of Visa and Mastercard debit cards. Furthermore, you will know if your bank card will get honoured if you see the logos of these two leading financial services provider in cash registers and online shopping establishments. At Mate.com.au, we have got a fee finder tool for debit cards which can help you determine how much money you need to pay and whether you can use your card or otherwise.